Store Policy

We are dedicated to shipping your order as quickly as possible. For that reason, once your order has been sent to our warehouse to be picked and packed, we cannot guarantee that we will be able to make changes to it.

 

However, if notified promptly, we will do our best to accommodate your needs according to the following policies:

 

If you forgot to add an item to your order: We do not retain credit card information, so unfortunately we cannot just add an item and charge your card. However, if you neglected to add something to your order, please email us to see if we can add the new items and invoice you before we begin processing your order. If we have already begun to process your order, we will let you know and you will have to place a new order.

 

If you need to change or delete an item from your order: Please contact us immediately. If your order has not been processed, we're happy to substitute or delete items from your order. Customer will be refunded any difference immediately.

​

Please note that if you want to substitute a more expensive item for something in your order, you'll have to make a new order. If we are able, we will delete the item from your first order, combine the two orders and refund any shipping over-payment promptly.

​

​

If you provide us with an incorrect physical address, or fail to properly identify your name on your mailbox (causing non-delivery) and fail to notify us before the order ships, we cannot replace or refund your order.

However, If your order gets returned by the shipper in good condition, we are happy to resend it to you at your expense.

​

If you forgot to use a promotional or discount code or credit: We regret to say that we are unable apply a discount code or credit to an order that has already been placed.